To start, this story is not to prove that everything in China is illogical or worse than the US. There are plenty examples of things that are stupid everywhere you go and it’s not about comparing one thing to another. That being said, this is a true story about something that has happened to me recently in Shanghai and I think it is a good example of how the old parts of China still ring true in certain degrees of Chinese society.
I have been planning on going on a vacation, a nice little trip away from technology, away from the computer since I crafted this idea of returning to Shanghai. Haven’t been away from the computer for what seems like over year and it’s about time. Not that work is not exciting, it’s just odd that my body has gone through several years of being glued to the computer, day in and day out. So, in my quest for a nice little location spot, JJ and I finally decided that the Hong Kong / Macao trip would suit us the best, considering her parents would be joining us, it offers a good balance of culture, interesting activities, good food and it’s not too crazy of a place that her parents are lost and at the same time, it’s not too much in the countryside that I find myself stuck and bored. So Hong Kong and Macao was the perfect choice it seemed.
Now, the next step was to figure out how to get there. First, I did a little research to figure out how easy it is for an American to get to Hong Kong. Luckily I purchased the multiple entry visa when I was in the States. Since Hong Kong has their own separate government from the mainland, when a foreigner goes to Hong Kong (or Taiwan), it is considered leaving China. Luckily I had a multiple entry visa, making it not a problem to leave and come back on the same visa. In addition, Hong Kong is very lenient towards foreign travelers and I discovered that I do not even need any visa whatsoever to travel to Hong Kong. Nothing. No fees, nothing. Great! Now to the planning stage I thought.
Well, not so fast. It turns out, JJ (and her parents) need to get a special permit to travel to Hong Kong. I guess this is like a visa, but specifically for Chinese people leaving the mainland for one of the designated areas not governed by the PRC (Taiwan included). So as silly as it sounds, they had to go down to the visa office where I have been so many times, wait in line for over an hour and pay $20 for some kind of permit just so that they can visit Hong Kong. It doesn’t sound so bad but there’s more. First, the permit takes 10 business days to get. Fine, but what if you want it earlier (or need it earlier)? Do they have some kind of rush service for those people who need it sooner? NO! Impossible. No rush service. Actually, it turns out, the absolute only way to get it sooner than 10 business days is the black market of Hong Kong permits, meaning you find someone with ‘connections’ to someone else at the visa office, pay this person somewhere in the $40-50 range, and you can get it in 4-5 days. Ok, fine. But really? No official rush service? That makes no sense.
So as inconvenient as it sounds so far, it’s still not that ridiculous. As you well know though, there’s more to come. Let me take it back days before we actually went to the visa office. I remembered, as we were deciding to go to Hong Kong, that when we previously went to Thailand with JJ’s parents, her father had to get some kind of special permission to leave the country. Before he retired over ten years ago, her father was a policeman, first as a traffic cop, then as an officer inside a police station and towards the end of his career, as a prison security guard in one of Shanghai’s local jails. Apparently China has this special rule about former policemen that in order for them to leave the country, they need to get an official stamp by their former police station. So when we went to Thailand last summer, he had to go to the station he used to work at and get some official document stamped before he could apply for his Thailand visa. At the time, it was a bizarre thing but it was not that inconvenient considering he also needed to get a passport, a visa and that he had never left China before in his life. This time though, we are just going to Hong Kong, a place IN China. So I asked JJ if her father needed special permission to travel to Hong Kong. She asked her father and he replied saying he would be fine.
When we eventually went to the Visa office, they filled out their documents and waited in line. When her father handed in his documents, they apparently did some database mining. To her surprise, my surprise and even his surprise, they found a match and discovered that this guy used to be a police officer. She said he needed a stamp and that he could only apply for the visa when he had approval from his police station. Wow, I just couldn’t believe that for this thing, they could so easily discover he had been a police officer. I mean, if they have the capability to track people like this and store them in a database, they can use this ‘technology’ elsewhere. I can’t tell you how many times I’ve squabbled with JJ about why this and why that and the reason ultimately is ‘it would be too hard to track everyone’. Ok, in hindsight, maybe he should have asked about the stamp before actually going to the visa office.
Not a huge deal though, he could just go to the police station the next day, get the stamp and return to the visa office, one day later. As we walked home from the Visa office to the subway station, I pondered this a bit more though. Wait a minute, I thought. This was actually a ridiculous situation. This guy worked as a policeman over ten years ago. Let’s face it, he was not a secret Chinese CIA agent. He was your run-of-the-mill police officer. Why in the world would they even have this strange restriction for police officers? And it actually doesn’t make any sense. According to him and JJ, there is actually no requirement for traveling to Hong Kong. They don’t inspect anything or decline former officers who want to get the stamp. In fact, they just give them the stamp. I asked him what is the chance a person of his stature gets rejected by the police station when requesting a stamp to visit Hong Kong. HIs response was 0%. So it’s not like they have to be approved. It’s just about the physical act of getting this official stamp. Ok, but I thought, is there a time limit? I mean, it makes sense a little more sense if he just retired a year ago. But her father retired when JJ just started high school. According to this policy, he is going to have to do this forever. He can be a 90 year old man, having been retired for over 30 years and he is still going to have to go to this police station to get a stamp saying he is allowed to go to Hong Kong (or Thailand or wherever). But wait, what if he moved. It’s possible right? He could move to another city in China, that’s not a crazy radical idea. What happens then? What if he moved to Northern China and he wants to take a trip to Russia? Still the same, according to her father, he must get the stamp from the local Shanghai police station.
To top it off though, we have to dive into level 5 of ridiculousness. It turns out, only the police chief can stamp his document. His local office of course has a single police chief who is responsible for stamping this visa document. Nobody else. They have access to the stamp, but nobody but the police chief carries the power and responsibility to be able to stamp these visa documents for former policemen. Ok fine. So of course, the following day, he goes down to the police station, expecting to have this document signed, expecting to immediately head to the visa office after getting the stamp and guess what he discovers (no surprise to me of course)? The police chief is away on business. For a week! So rather than someone else, like second in charge or anyone given the circumstances and requirements in getting this silly stamp, they tell him he cannot get the stamp until this single police chief returns to Shanghai, which wont be for another week. I mean, how much more ridiculous can we get here? The entire vacation now rests in this police chief’s ability to sign this one stupid document, of all the people who should have made this happen before we arrived at this place in time. And one week, not like one day. And not even exactly a week, but ‘it should be about a week, we aren’t sure exactly when he is coming back’. It’s pretty incredible.
So finally this story touches on several things that I have noticed over the course of my time in China. One being levels of responsibility. I don’t know if its a cultural thing that brings China to this level or if its just a traditional issue but I’ve experienced countless examples of offices and businesses that grant power and responsibility to one person in the company. Nobody else. Only the boss can do this task. And these are situations when clearly others should be given the responsibility. Obviously in the police station’s case, her father has no risk of being denied. There is no requirement he needs to meet in order to get the stamp. Why not just have anyone who works in the office be able to stamp his document? That would make the most sense. I think the issue is two-fold. One, there is a sense that people are not assumed to be able to handle responsibility unless they are primed and promoted to levels of upper management. So the expected value of your average employee is so low that giving them the responsibility, like stamping official documents, would get out of control. The other is from the employee’s perspective. There is a sense that nobody wants to take responsibility here. So if you are that regular worker in the police station, there is a fear that if they have the responsibility that is shared with others like their superiors, they can potentially fuck up, which in their mind is a huge disaster. Rather than use the responsibility as either a career booster, a self-esteem booster or however else other people like to have responsibility, they would rather carry as little responsibility as possible, therefore creating as little risk as possible.
The other aspect of Chinese society that I encounter all the time is the lack of rules and the grey area between what is a rule and what is not a rule. What this does is essentially create loads and loads of black markets and corruption. So instead of the visa office not offering any rush service for this Hong Kong permit, why not just have an official rush service? Maybe even have two levels of rush services, one that is 5 business days and an even more expensive one that is 1-2 business days. That way, the black market of Hong Kong permits goes away, they can officially charge more money for these rushed permits, more people will pay for the rushed service anyway because they are more inclined to pay for an official service than one that is kind of illegal and under the table. It just makes sense. Rules seem to play such an insignificant role here sometimes. In addition to getting jj and her parent’s visas, I had to extend my tourist visa by another month. So I went through the same ‘waiting in line’ process they did and handed in my passport, along with my application for a new visa. When it was all said and done, the guy said it was going to cost over $100. Fine, but wait a minute. I did the exact same thing last year and it was $20. Exactly the same thing. You see, in China, rules play such a small role in how decisions are made that experiencing a five times hike in price is just another inconvenience, not something crazy. I mean, why not have an official place in the visa office where they explain all the prices for all the different services. That way, everything is official. If they want to raise the price of the visa extension, they can do so by posting information saying on such and such a day, we are planning to raise the prices of visa extensions by such and such percent. The more rules places have, the official they seem, the more legitimate they seem and the less corruption they encounter. Seems obvious to me that things should move towards this direction especially in a city like Shanghai.
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